Note: Adobe provides this information as a courtesy only. Adobe Technical Support does not support third-party applications. You are encouraged to read the release notes for these applications before installing.
Scan for these programs with an anti-spyware utility such as Ad-Aware, available at www. Use current anti-virus software, such as McAfee VirusScan, to check your system for viruses. Make sure that you have the latest virus definitions for the anti-virus software you use. For instructions, see the documentation for the anti-virus software. For more information or help disabling Spy Sweeper, contact Webroot Corporation. Adobe technical support does not support third-party applications.
This McAfee software has been known to cause errors when installing Acrobat or Reader. For more information or help in temporarily disabling McAfee VirusScan 8.
If you don't see your issue listed, post it on the forums for interactive troubleshooting. When posting on forums, include your operating system and your product's version number. Error occurs when the Windows installer is unable to read a particular registry key. Installation can fail because the Acrobat or Reader installer attempts to clean up registry keys of previous versions of Acrobat or Reader. This cleanup is necessary to avoid conflicts with Acrobat or Reader plug-ins and add-ins for third-party software.
Error occurs when the installer cannot successfully write a registry key essential for installation. Legal Notices Online Privacy Policy. Error or error when installing Acrobat or Reader Search.
When you install Adobe Acrobat or Adobe Reader 7 or later on Windows, one of the following errors appears, and the installation quits: Error Could not open key [key name]. Error Could not write value Folders to key [key name]. Remove all previous versions of Acrobat or Reader, and then reinstall.
Select Acrobat or Reader, and then click the option to remove or uninstall the program. Repeat the procedure for all installed versions of the program. Restart your computer and reinstall Acrobat or Reader. Note: For Acrobat, reinstall the program from the Acrobat disk, or download the program from adobe. Browse Community. Windows General.
Dell Community : Software : Windows General : Install problem with adobe reader update and adobe acrobat 8. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.
Search instead for. Did you mean:. Last reply by brothertohorse Unsolved. Install problem with adobe reader update and adobe acrobat 8. I aborted the install to prevent loss of my current adobe reader and adobe elements I have admin privileges on this home computer.
All forum topics Previous Topic Next Topic. Replies 3. The error messages differ in format because of Operating System differences. Important: The registry key in the error messages appears immediately after, "Unable to create key," "Could not open key," "Could not delete key," or "Could not write value Folders to key.
In the error messages above, the parent directory to the error is "OpenWithList. Action ended InstallFinalize. Return value 3. Action InstallFiles. Copying new files Error Legal Notices Online Privacy Policy. Creative Suite User Guide. Select an article: Select an article:. On this page Issue Solutions Additional information. For example, here is the result of searching for "return value 3" from an installer log file resulting from a Master Collection CS5 installation attempt: Error Do the following in order:.
Solution 2: Set permissions to their defaults in the registry. Write down the path to the key referenced in the error message. Multiple registry keys are sometimes referenced in the log file.
Write down all of the paths listed in the More Info dialog. Back up your current Registry file:. Type a name for the file and choose the location. For Export Range, choose All.
Click Save. Navigate to the parent of the key referenced in the error message. Right-click the parent key, "Components" and select Permissions. In the Permissions dialog box, click Advanced. Select the Administrators group 1 , check "Replace owner on subcontainers and objects" 2 , click Apply 3 , and select the Permissions tab 4. Note: Select the current administrator account if the Administrators group is unavailable.
Select "Reset permissions on all child objects and enable propagation of inheritable permissions" 1 and click OK 2. If you receive a message that some objects could not be modified during steps 8 or 9, click OK until all dialog boxes are closed. Then, repeat those two steps. Windows resets the permissions for each child object to correspond with its parent.
Repeat steps 1 on any additional registry keys.
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